Customer Service

Sourcing philosophy

We source every single one of our pieces individually. Matthew Weldon is our buyer and every piece gets assessed and scrutinsed by his keen eye. His great grandfather was known as the best judge of gems in Ireland and Matthew hopes to be able to emulate this feat. We go to house clearances and private sales all over the world hunting for rare and special things. We also buy substantial amounts of our pieces from the public. So if you have anything you are considering selling go to the “sell with us” page and follow the steps. We will then reach out to you.

Sizes & alterations

Almost all our rings can be sized to fit most finger sizes. You just have to indicate in the notes of the order what finger size you require. We work with the best bench jeweller around. Period. We are serious about quality work. Especially with our pieces it requires a skilled jeweller used to working with high value and supremely crafted goods to do the right job. More importantly we really want you to get a piece that where any work done is done to a superb standard. As such please note that if any item purchased from us is worked on elsewhere we do not work on that piece again and we can no longer stand over the item in question. Thats why if you ever need anything done with something from us we always recommend coming back to us first so the best can work on it.  For similar reasons we do not work on pieces from other places.

Prefer a ring with a different colour band ? With many of our pieces we can also make minor alterations to them. For example if you see a ring with a yellow gold band but you would prefer the band to be rose gold usually that is something we can do. We do this on a case by case basis. Just drop us and email and let us know.

What ring size should I go for ?

Use our free ring sizing guide to estimate the ring size. Failing this go for size US 7 or UK N. This is the most common size. No method is perfect other then coming into us and assessing the ring on the hand. Again remember that if the ring is sized by someone other than oursleves unfortunately we can no longer bear any responsibility for the item as we just don’t know what standard the work was – so if you ever need your the size adjusted on your ring (or any work done on a piece of our jewellery we encourage you to come back to us first)

Antique, vintage and estate

There is no hard and fast rule here but generally when we speak about antiques they are pieces over 100 years old. Vintage pieces or anything from the 1920’s until the 1990’s. Estate jewellery can be antique or vintage or modern. It means any jewellery that is not new – usually purchased from an estate sale.

Authenticity

We take authenticity very seriously here at Matthew Weldon. We work with gemologists, authenticators and have almost 130 years of experience in the family regarding fine jewellery and luxury goods. So you can be sure the item you are getting is authentic. Get to know our team

Matthew Weldon weekly reel

How do I sign up for the weekly reel ?  Go to the bottom of this page or any page. There is a footer which will allow you to sign up to our weekly newsletter.

Social Media

Where to find us on Facebook? https://www.facebook.com/mweldon.vintage

Where to find us on Instagram? https://www.instagram.com/matthew.weldons

Where to find us on Twitter? https://www.twitter.com/Mattysgems

Where to find us on Pinterest? https://www.pinterest.com/Mattysgems/pins

What is our snapchat account? Folow us on snapchat @ Mattysgemz

How to order

You can order direct from the website either as a guest or make an account. We would love for you to make an account but either option is available.

Delivery

Delivery Information

All of our deliveries are sent by registered post from An Post, Ireland’s standard postal service. Remember all Matthew Weldon jewellery and pieces are acquired individually so with a few exceptions we cannot get another one so be sure when you’re filling out your shipping details to provide an address where your jewellery can be signed for on arrival. All deliveries are fully insured so they must be signed for as proof of receipt.

Prices
Delivery prices are as follows:
Republic of Ireland 3-5 working days Free
European 7-10 working days Free
Rest of the world 10-20 working days Free

All orders include VAT. All orders leaving the EU will have the VAT refunded to them on dispatch. All duties and taxes on import to a non-EU destination must be covered by the client. Clients ordering from outside the EU must pay VAT then we refund it when the item is shipped. Please note that the VAT rate can vary due to our use of the margin scheme VAT.
The delivery times above apply to most cases unless the item has just been sold other than through the website. If it is out of stock and can’t be sent we’ll email you to let you know and will suggest alternatives if possible. Due to the once-off nature of antique, vintage and estate jewellery often items sold cannot be found again. If there’s going to be an unexpected delay with your order we will contact you immediately with an estimated delivery date. You will have the right to change your order or cancel if need be.
When you place an order, your items will be charged at the price shown on the date that you place it but we do reserve the right to change our prices at any time. This is mainly in a scenario where a price of a good was incorrectly entered or there has been a vast movement in the cost of the object.

Our Right to Vary This Delivery Information
Matthew Weldon has the right to revise and amend this delivery information when necessary.

Exchanges & Returns

Returns Policy
We want you to love and be inspired by every picece you buy from us. As such exchanges or refunds are possible within 28 days of purchase. This period starts on the day you receive an email stating your order has been dispatched. To return an item please contact us by phone or email in advance of a return and we will send you a returns form and then we can guide you through the process.

Change of Mind
Please take care when ordering your jewellery, in particular with rings. Some rings cannot be resized and need to be remade to fit. It is important that the correct size is ordered. If you are not sure which size to order, please feel free to get in touch for guidance. You can also make use of our ring sizer guide on the website to help with your choice.
Items can be returned to our Harcourt Street office in Dublin for an exchange or refund within 28 days. Returns can also be posted back if the customer bears the cost of return shipment and insurance. Any items being returned to us must be insured. We cannot accept any courier charges on delivery of an item to us, returns must be made through the post office unless the customer covers a courier cost. Please note that return post by courier would be the safest way of ensuring the item makes it back to us. For exchanges, the shipment cost of any newly desired item plus any import tax or duties must be covered by the customer if based outside the Republic of Ireland.
Bespoke, long out of stock and special order items cannot be exchanged. Assuming there is no product fault, they may only be returned on a case by case basis. In general, engraved items are non-returnable and non-refundable. This depends on the item. A re-polish fee may be incurred.

Returning Gifts
Gifts can be returned for an exchange or the value of the gift can be refunded onto a giftcard within 28 days of dispatch. The client must cover shipping costs for exchanges.

Guarantee
For any returns that are due to a fault with the item our workshop will examine these returned items carefully. We expect not to find proof of interference with the jewellery when we examine it for a problem, if there is we cannot accept it back and will have to post it back to you. Faulty items will only be accepted back if they were delivered damaged or if a fault shows up within the guarantee period of 6 months. If this is the case we will arrange a free repair or refund and cover the cost of any items shipped to you as a result.

Conditions for Returns
Please email us at office@matthewweldon.ie in advance of a return with the subject line “return”.

You must fill out a “returns form” in order to return something. Request this from office@matthewweldon.ie prior to taking any other steps.
Items returned by post must be sent in their original packaging with proof of purchase paperwork and diamond cert included if one applies. There is a €300 cost for replacing a certificate if it is not returned with the diamond as they are very expensive to replace. You have a duty to keep the goods in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the returns period of 28 days from dispatch. Please do not write “Matthew Weldon Jewellers” anywhere outside the box. “Matthew Weldon” will be fine. We cannot be held liable for any posted returns that do not make it back to us.
If you’re returning your item in store you should bring your dispatch note with you to show proof of online purchase. Should the item be presented in its original condition an exchange, refund or repair will be organised depending on the situation. If an item has been received as a gift, a gift card will be issued to you for the same value which can be used in our Harcourt Street showroom,.
The Matthew Weldon online store will be contactable from 10:00am – 5:00pm GMT Monday to Friday but feel free to email us at any time and we will get back to you.
If you have any queries email office@matthewweldon.ie or call Matthew Weldon Jewellers on + 353 1 4007528
Please request a returns form and follow the steps and we will supply the address to return it to.

What You Should Know About Returns
We can only offer you the price you paid for an item not any other value.
There is a €200 restocking fee for any ring that has been sized as it will have been sized once and may have to be resized again for stock.
We cannot accept returned jewellery that has been worn or shows any signs of wear.
If you decide to return an item to us after the 28 day period is over, we may still refund you at our discretion or offer store credit.
Refunded money will be restored to the original credit card used to purchase ASAP or within 30 days of your order.
Of course our refund policy does not affect your statutory right

Our Right to Vary This Returns Policy
Matthew Weldon has the right to revise and amend this returns policy from time to time.

Returns Received

Once we receive a return we will let you know.

Caring for your pieces

All items require care and attention as does all jewellery, silver and objets. Please follow the list below for how to best care for your pieces.

  • For our gold jewellery use a 100% cotton cloth to maintain your jewellery’s shine
  • When it comes to diamonds, sapphire and rubies use a a soft bristled tooth brush ( usually these are childrens toothbrushes) and a cup of luke warm water and gently rub the piece. Swirl it gently in the water to remove debris then repeat if necessary.
  • Any white gold and platinum rings that come from us can be replated for a nominal fee. It is not necessary but is at the discretion of the client.
  • If your piece gets damaged or broken please let us know. No jewellery should languish in the jewellery box or the back of the safe.
What materials do you use ?

Matthew Weldon buys pieces based on their quality. So only precious and semi-precious materials are used. However in all cases quality is a constant.

Matthew Weldon promise

What is the Matthew Weldon promise ? To empower the jewellery consumer by To providing authentic, superb quality vintage, antique and estate pieces at fair value to people and to do so in a competent, transparent, fun, personal and objective way.

Sustainability

We specialise in pre-owned jewellery and objets. These can be second, third, fourth, fifth hand and maybe more for some of our antique items. They were made a long time ago and are not remade. So by going vintage no only will you be getting something unique and special you will also be buying jewellery in a sustainable way. Recycle, reuse, repeat.

Terms and Conditions
Courtville - Matthew Weldon
It is not very often you get something with such history in the door. Signed by Edward Schramm who was a workmaster of Faberge ! We have just got a number of Faberge pieces in. We will research them and give more information in the coming days. It is very exciting 💎❤ Faberge was known as one if the greatest jewellers of all time and his work is widely sought after. This is a beautiful piece and the quality is second to none . DM For enquiries #faberge #love looks very elegant on a jacket . Nice edition for the winter !
Courtville - Matthew Weldon
It starts today ! Open late everyday till Christmas for all you night owls 🦉 in addition there are also a couple of early mornings for the early birds 🐣
Thursday- 10am : 8pm
Friday - 10am : 8pm
Saturday - 9am : 7pm
Sunday - 11am : 7pm
Monday to Friday- 9am : 8pm
Saturday - 9am - 9pm
Sunday - 8am -7pm
Monday - 8am -5pm 🎅🤶 Christmas 🎆🎄 This aquamarine is just in - a beautiful dress 💙
Courtville - Matthew Weldon
Happy December 13th. Today on our #courtvilleadventcalendar We show you few of our lovely gold T-bar necklaces and watch chains. These are a true classic and so wearable! #courtville #matthewweldon #powerscourttownhouse @powerscourtcentre
Courtville - Matthew Weldon
We got this in the other day. It is one of our favourite bracelets that we have ever got. It is gold and citrine with pearls. The gold work is breathtaking and the citrines are a fine colour. It is from c.1850 and is in pristine condition. This type of craft it impossible to find nowadays and we are so happy to share this piece with you. Also watch this space. A rare collection of Faberge pieces are on the way into us. #faberge more information tomorrow. These are a once in a lifetime collection. #gold #craft #antique #victorian #courtville #matthewweldon
Courtville - Matthew Weldon
Day 12 gives you an idea of some of earrings we sell here at Courtville. Wide range of shape, style and age, something for everyone! Earrings are also an ideal gift idea. One size fits all... once ears are pierced of course! #earrings #christmasiscoming #santaiscoming #jewellery